Privacy Policy

Effective Date: July 14, 2026

1. Introduction

At AnkushCare, we respect your privacy and are committed to protecting the personal information shared with us by families, care recipients, caregivers, and nurses. This Privacy Policy explains how we collect, use, store, and protect your information.

2. Information We Collect

We may collect:

Personal Information

  • Name
  • Phone number
  • Email address
  • Address
  • Date of birth or age-related information where required
  • Emergency contact details

Care Information

  • Details about the elderly person receiving care
  • Medical conditions shared voluntarily
  • Medication information
  • Mobility requirements
  • Daily care requirements
  • Nursing needs
  • Preferred schedules and service requirements

Payment Information

Payment details may be collected and processed through secure third-party payment providers. AnkushCare does not store complete payment card information.

3. How We Use Your Information

We use personal information to:

  • Understand your care requirements.
  • Match you with suitable caregivers or nurses.
  • Schedule and manage services.
  • Communicate updates and support.
  • Process payments.
  • Improve our services.
  • Maintain safety and service quality.
  • Meet legal obligations.

4. Health Information

Care-related information may include sensitive personal information about an individual's health. We collect and use such information only when:

  • Provided voluntarily by the family or care recipient.
  • Necessary to arrange appropriate care.
  • Required to support service delivery.

We take reasonable steps to protect this information.

5. Sharing of Information

We may share relevant information with:

  • Assigned caregivers and nurses.
  • Service partners who help operate our platform.
  • Payment providers.
  • Technology providers.
  • Government authorities when legally required.

We only share information necessary for providing our services. We do not sell personal information.

6. Data Security

We use reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, or disclosure. However, no online system can guarantee complete security.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance.
  • Understand visitor behavior.
  • Enhance user experience.

Users may control cookies through browser settings.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services.
  • Maintain records.
  • Resolve disputes.
  • Meet legal requirements.

9. Your Rights

Depending on applicable laws, you may request:

  • Access to your personal information.
  • Correction of inaccurate information.
  • Deletion of information where applicable.
  • Withdrawal of consent.

Requests can be made by contacting AnkushCare.

10. Children's Privacy

AnkushCare services are intended for adults and families arranging care for elderly individuals. We do not knowingly collect personal information from children under 18 without appropriate consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised effective date.

12. Contact Us

For privacy-related questions:

Email: support@ankushcare.com