Terms of Service

1. Introduction

Welcome to AnkushCare.

AnkushCare helps families arrange reliable elder care support at home through trained caregivers and nursing professionals. We aim to make ageing safer, more comfortable, and more dignified by connecting families with suitable care providers based on their needs.

By accessing our website or using our services, you agree to these Terms of Service.

2. Our Services

AnkushCare provides home-based support services, which may include:

Caregiver Services

• Companionship and emotional support
• Assistance with daily activities
• Meal preparation and feeding assistance
• Mobility support
• Personal care assistance
• Medication reminders
• Support with routine household needs related to elder care

Nursing Services

• Home nursing support
• Post-hospital recovery assistance
• Patient monitoring
• Basic nursing care within the nurse's professional qualifications and scope of practice
• Other agreed healthcare support services

The exact services provided will depend on the care plan agreed upon with the family.

3. Nature of Our Services

AnkushCare acts as a care coordination platform that helps families find suitable caregivers and nurses. While we take reasonable steps to verify and match professionals, families understand that every individual's needs and circumstances are different.

AnkushCare does not guarantee a specific outcome, medical recovery, or improvement in a person's health condition.

4. Medical Disclaimer

Nursing services provided through AnkushCare are not a replacement for emergency medical care, hospitalization, or consultation with a qualified doctor. In case of a medical emergency, users should immediately contact emergency services or a medical professional.

5. User Responsibilities

Families agree to:

• Provide accurate information about the care recipient's needs.
• Inform AnkushCare about relevant health conditions, allergies, medications, and safety concerns.
• Provide a safe and respectful environment for caregivers and nurses.
• Treat care professionals with dignity and respect.

6. Caregiver and Nurse Matching

AnkushCare makes reasonable efforts to provide suitable professionals based on:

• Required skills
• Availability
• Location
• Care requirements
• Family preferences

However, compatibility can vary, and AnkushCare does not guarantee that every professional will be a perfect match.

7. Replacement Policy

We understand that finding the right person for your loved one is important. If you are not satisfied with the assigned caregiver or nurse, you may contact AnkushCare within 24 hours of the first visit.

Where appropriate, AnkushCare will make reasonable efforts to arrange a replacement professional. Replacement availability depends on location, schedules, and service requirements.

8. Payments and Fees

Service charges, payment schedules, and applicable fees will be communicated before services begin. Users agree to make payments according to the agreed payment terms.

9. Refund and Cancellation

Refunds and cancellations are governed by AnkushCare's Refund Policy. Generally:

• Completed services are non-refundable.
• Unused prepaid services may be eligible for refunds according to applicable cancellation terms.
• Cancellation charges may apply for short-notice cancellations.

10. User Safety and Conduct

Users must not:

• Harass, abuse, threaten, or discriminate against care professionals.
• Request services outside the agreed scope of care.
• Create unsafe working conditions.

AnkushCare reserves the right to discontinue services where safety or respectful conduct cannot be maintained.

11. Limitation of Liability

To the maximum extent permitted by law, AnkushCare shall not be responsible for indirect damages, loss, or consequences arising from circumstances beyond its reasonable control. Families remain responsible for providing accurate information and making appropriate medical decisions with qualified healthcare professionals.

12. Intellectual Property

All website content, branding, logos, text, graphics, and materials belonging to AnkushCare are protected by applicable intellectual property laws.

13. Privacy

Your personal information is handled according to our Privacy Policy.

14. Changes to Terms

AnkushCare may update these Terms periodically. Updated Terms will be published on this website. Continued use of our services after updates means you accept the revised Terms.

15. Contact Us

For questions regarding these Terms:

Email: support@ankushcare.com